Returns & Refund Policy

30-day returns

We want you to love your WarmMug. If you are not happy with your order, you can return it within 30 days of delivery for a refund or exchange.

Conditions

  • The item must be unused and in its original condition and packaging.
  • To start a return, email us at contact@warmmug.shop with your order number and, if relevant, photos.
  • We will reply with return instructions. Please do not send anything back before we confirm.
  • Return shipping costs are paid by the customer unless the item arrived damaged or incorrect.

Damaged or incorrect items

If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery with photos. We will send a replacement or refund you, at no extra cost.

Refunds

Once we receive and inspect your return, we will refund the original payment method. Refunds usually appear within 3 to 10 business days, depending on your bank.

Exchanges

Want the other design or a different plug? Email us and we will help you exchange it.

Questions? Contact us at contact@warmmug.shop.